1. About this policy
This policy explains how Reasi AI ("Reasi", "we", "us") handles personal information through the Reasi iOS app, website, and related services. Reasi is based in Australia. Questions or privacy requests can be sent to support@reasiai.com.
2. Information we collect
- Account information: your email address, user ID, sign-in provider, display name, and authentication status.
- Preferences: household size, grocery goals, food styles, dietary choices, selected store, and onboarding answers.
- Planning and shopping data: generated meal plans, recipes, shopping lists, checked items, imported products, captured prices, and store-route information.
- Photos and scans: product photos, barcode scans, and handwritten-list photos you choose to submit for processing.
- Assistant content: messages you send to the shopping assistant and the context needed to answer about your current list and products.
- Subscription information: product, entitlement, renewal, expiry, and restore status. Reasi does not receive your full payment-card details.
- Technical and usage data: app version, device and network state, reliability information, and events such as onboarding completion, plan generation, store selection, and feature use.
3. How we use information
We use information to:
- create and sync your account, preferences, plans, lists, and shopping progress;
- generate meal plans and organize lists for your selected store;
- identify products, extract photographed lists, compare products, and answer shopping questions;
- provide subscription access, restore purchases, and protect the one-plan free preview;
- measure reliability, weekly return, and feature usefulness without intentionally sending raw grocery lists, photos, full chat messages, or email addresses to product analytics;
- prevent abuse, investigate errors, secure accounts, and comply with legal obligations.
4. AI processing and product information
Reasi sends the minimum relevant request data to server-side AI services for meal generation, product and image understanding, handwritten-list extraction, comparisons, and assistant replies. The app does not call OpenAI directly and does not contain an OpenAI secret key.
AI output can be incomplete or wrong. Prices, availability, product details, ingredients, allergens, nutrition, and aisle locations may change. Reasi shows source, freshness, and uncertainty where available, but you should verify important details with the retailer and product label.
5. Service providers
We use providers that process information for Reasi, including:
- Supabase for authentication, database storage, private uploads, and server functions;
- OpenAI for server-side AI, language, image, and structured-output processing;
- PostHog for product analytics and reliability measurement;
- RevenueCat and Apple for subscriptions, entitlement status, trials, renewal, and purchase restore;
- Apple and Google when you choose their sign-in methods;
- retailers, product sources, and image providers for product, price, freshness, source, and meal-image information;
- Vercel for hosting the Reasi website.
These providers may process information in Australia or other countries under their own security and privacy terms. We do not sell personal information or use it for third-party targeted advertising.
6. Storage, retention, and security
Reasi uses access controls, encrypted network transport, private upload paths, Keychain-backed sessions, and database row-level security. No online system is completely secure.
We keep account and shopping information while your account is active and as needed to provide the service, resolve disputes, prevent abuse, meet legal obligations, and maintain limited backups. Product source snapshots may be retained to explain where a displayed fact came from. We delete or de-identify information when it is no longer needed.
7. Your choices and account deletion
You can change preferences, sign out, manage photo permission in iOS Settings, and request account deletion from Profile in the app. Account deletion removes or de-identifies Reasi-owned profile, preference, plan, list, assistant, import, and upload data, and requests deletion of the linked RevenueCat customer record where supported.
Deleting a Reasi account does not cancel an App Store subscription. Manage or cancel subscriptions in your Apple ID subscription settings. You can also contact support@reasiai.com to request access, correction, or deletion, subject to applicable law.
8. Children
Reasi is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information to Reasi.
9. Changes
We may update this policy as Reasi changes. We will update the date above and provide additional notice in the app when a change materially affects how information is handled.